Privacy Policy

This Privacy Policy explains how Pearl Lemon Repairs (“we”, “us”, “our”, or “the Company”) collects, uses, and protects your personal information when you visit our website, submit a repair request, or use our property repair and maintenance services.

We are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This policy complies with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

By using our website or engaging our services, you confirm that you have read and understood this policy. If you do not agree with it, please do not use our website or submit your information.

Who We Are

Pearl Lemon Repairs provides property repair, maintenance, and refurbishment services for residential and commercial clients across the United Kingdom, with a strong focus on Central London.

Business Name: Pearl Lemon Repairs
Website: https://pearllemonrepairs.co.uk/
Registered Address: [Insert Office Address]
Email: [Insert Contact Email]
Telephone: [Insert Contact Number]

We act as the Data Controller for the personal information you provide. This means we decide how and why your data is processed.

Information We Collect

We collect information directly from you, automatically through our website, and in some cases from third parties. The data collected depends on how you interact with our services.

Information You Provide Directly

When you request a repair, book a service, or contact us, we may collect:

• Full name, email address, and phone number
• Property address and service location
• Details about the repair or issue reported
• Business name (for commercial clients)
• Payment and billing information (processed securely via third-party providers)
• Any correspondence or feedback you provide

Information Collected Automatically

When you visit our website, we may collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on the site
• Referring URLs or traffic sources
• Cookie and analytics data

This information supports website performance, security, and usage analysis.

Information from Third Parties

We may receive data from:

• Property managers, landlords, or contractors coordinating repairs
• Advertising platforms such as Google Ads
• Payment processors confirming completed transactions

We only collect data required to deliver our services and meet operational requirements.

How We Use Your Information

Your personal data is used strictly for legitimate business purposes related to repair and maintenance services.

Service Delivery

• Schedule and manage repair appointments
• Dispatch engineers and technicians
• Track service progress and completion

Customer Communication

• Respond to enquiries and service requests
• Confirm bookings and provide updates
• Send post-service follow-ups

Business Operations

• Maintain service records
• Monitor operational performance
• Improve service processes and delivery standards

Marketing Communications

If you have opted in, we may send:

• Maintenance reminders
• Service updates
• Relevant offers

You can unsubscribe at any time.

Legal and Financial Compliance

• Maintain records for HMRC requirements
• Comply with legal and regulatory obligations

Legal Basis for Processing

We process your personal data under the lawful bases defined by UK GDPR:

• Contractual necessity: To carry out the repair services you request
• Consent: For marketing communications where you have opted in
• Legal obligation: To meet tax, legal, and compliance requirements
• Legitimate interest: To operate and improve our services responsibly

You may withdraw your consent at any time for marketing communications.

Cookies and Tracking Technologies

Our website uses cookies to maintain functionality and monitor performance.

Types of Cookies Used

• Essential cookies: Required for site operation
• Analytics cookies: Measure visitor behaviour and usage patterns
• Preference cookies: Store user settings
• Marketing cookies: Track advertising performance

You can manage or disable cookies through your browser settings. Some features may not function correctly if cookies are disabled.

Data Retention

We retain personal data only for as long as necessary:

• Service and repair records: up to 7 years for accounting and legal purposes
• Enquiries and communications: up to 24 months
• Marketing data: until you unsubscribe or request removal

When data is no longer required, it is securely deleted or anonymised.

Sharing Your Information

We do not sell or trade your personal data.

We may share your information with trusted third parties where necessary:

• Payment processors for secure transactions
• Technicians, subcontractors, or engineers carrying out repairs
• IT and hosting providers managing systems and data storage
• Accounting and legal professionals for compliance

All third parties are required to comply with UK data protection regulations.

International Data Transfers

Most data processing takes place within the United Kingdom. In cases where data is processed outside the UK or European Economic Area (EEA), we ensure safeguards are in place, including:

• Transfers to countries with recognised data protection standards
• Use of Standard Contractual Clauses approved by the ICO

These measures ensure your data remains protected.

Data Security

We implement strict safeguards to protect your personal data:

• Encrypted data transmission (SSL)
• Restricted access to authorised personnel
• Secure storage systems
• Routine system monitoring and updates
• Staff training on data protection procedures

While no system is entirely risk-free, we maintain continuous oversight of our security processes.

Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request corrections to inaccurate data
• Request deletion where applicable
• Restrict or object to processing
• Request data transfer to another provider
• Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below. We respond within one month in line with legal requirements.

Marketing and Communication Preferences

We only send marketing communications where you have provided consent. You can opt out at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

We do not share your contact details with third parties for marketing without your permission.

External Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. You should review their privacy policies before submitting any personal data.

Children’s Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If such data is identified, it will be removed promptly.

Updates to This Policy

We may update this Privacy Policy to reflect changes in regulations or business operations. The latest version will always be available on this page, along with the updated date.

Continued use of our website or services indicates acceptance of any changes.

How to Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Pearl Lemon Repairs
Email: [Insert Contact Email]
Address: [Insert Registered Address]
Phone: [Insert Contact Number]

We aim to respond to all enquiries within five business days.